Technical Support

NEW! Order labels online from us at our online label store. Click here to see the selection

We can provide you with replacement parts and print heads for most models of printers. See our TechTip for a quick maintenance idea.

While we can supply parts for Sato, Toshiba/TEC, Zebra, Datamax and many others, Sato has made it easier for end users to find what they need than any other manufacturer. If you need part information about any other brand, please give us a call - 269-673-4131.

To make it easier for you to order replacement parts, we have provided a link to the Sato website. There you will find exploded view drawings and an interactive parts lookup. Open the diagram, click on the circled numbers and you will be provided with part numbers and list prices.

Go to the Parts Lookup

You may also download user and service manuals from the website here: Download documentation and drivers

Clicking on the above link will open a new window and take you to their site. When you are done, just close that window to return here. You will need to review the diagrams, write down the part numbers you wish to order, then give us a call to get current prices and availability.

TechTip

Print heads are complex, sensitive electronic components. Mishandling and improper installation can cause irreparable damage or premature failure. Prolong your print head's life by following these important Do's and Don'ts:

DO:

Clean your print head after each roll of ribbon (or each roll of direct thermal labels). EACH ROLL!! This is the single most important thing you can do to prolong the life of a print head. To borrow a popular slogan - just do it!

Use the lowest heat setting possible for acceptable print quality; this will conserve energy and prolong print head life
Print at the lowest effective speed possible; this will decrease the abrasiveness on the print head
Use ribbon that is slightly wider than the label stock; this will protect all print head elements from abrasion
Ground yourself before touching or changing the print head to prevent static discharge damage
Use premium quality ribbons. Silicon coating reduces wear on print heads.

DON'T:

	Touch the print head anywhere except the edges. Even the lightest touch can cause damage to print head glass
	Use foreign objects of any kind on or near the print head; this could cause scratching and severe damage
	Use low quality thermal label stock; poor quality labels may cause excessive adhesive ooze and build-up on sensitive print head components
	Attempt any repairs if your are unfamiliar with printer mechanics; one wrong move and you can blow a main board!
	Forget to clean your print head

Labeling Equipment, Supplies & Services
Phone: 269-673-4131 Fax: 269-673-3431

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